In stock orders will typically ship within 5-7 business days. A shipping confirmation email will be sent to the email address attached to the order once the order has shipped.
Any changes that the customer makes regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences surrender the option for replacement items and/or refunds if any issues occur.
Please note that PEDAL Electric LLC are not responsible for any lost, stolen, or damage items due to any parcel service fault. If you wish to ensure your purchase, we do offer a 3rd party insurance option at check out. If any damage, missing items occurs on your shipment, 3rd party insurance providers will be your point of contact in resolving the issue. If you do not be able to assist you with your damages.
You will be responsible for paying for your own shipping costs for returning you item. Shipping costs are non-refundable. If you are shipping and an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive you returned item.
For any third-party shipping, PEDAL Electric bikes cannot provide ANY additional shipping information or documentation.
*Residents of HI, AK, and Canada do not qualify, palletized freight orders are subject to fees, orders including only accessories and/or parts will still have shipping fees applied.
Returns & Cancellations:
Please refer to our Refund Policy here.
Please refer to our Warranty Policy here.
Please note that the information regarding the expected range on a single charge on any of our PEDAL Electric models is an estimate, not guarantee. Every rider and rider’s terrain prove a different outcome of performance, there are many factors that contribute to the actual range performance of the bike, such as, level of assist, speed, payload and terrain.
Discounts / Exclusive Discounts:
Any products fold with a discount are not eligible for returns. Please note that discounts cannot be stacked or duplicated for an individual.
Exclusive discounts are only eligible for bikes which are not on sale on our website.
Pre-Orders / Pre-Order Cancellations:
For all pre-orders, your credit / debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Any and all pre-orders that are canceled prior to shipping are only eligible for a 90% return of the total order price.
Refunds / Exchanges / Store Credits:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Additionally, we will notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refund, a credit will automatically be applied to your credit card or original method of payment, within 3-5 days. We do offer exchanges within the US, but we do not offer any exchanges for international orders. You can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next two (2) business days after your return is processed.
Under the United States Federal Electric Bike Regulations, PEDAL Electric bikes are considered street legal, as they are considered bicycles, not motorized vehicles. IMPORTANT NOTE check with your state, county, and local laws to ensure you are riding legally.
Credit Card Chargeback:
If a credit chargeback of any amount occurs on an order and the customer is still in possession of the product(s), the warranty will be paused until the chargeback is resolved.
Disclaimer of Warranties; Limitation of Liability
You explicitly agree that your use of, or inability to use, the service is at your exclusive risk. The service and all products and services delivered to you through the service are (expect as stated by us) provided as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement.
In no given case shall PEDAL Electric LLC, our board, employees, affiliates, contractors, interns or suppliers be liable for any loss, injury, claim or consequential damage of any kind.
The failure of us to enforce any right of these Terms of Service shall not allow a waiver of such rights or provision.
These Terms of Service and any policies posted by us on this site institutes the understanding between you and us and instruction your use of the service, Any ambiguities in the elucidation of these Terms of Services shall not be construed against the drafting party.
Questions about Terms of Service should be sent to us at firstname.lastname@example.org