Refund policy

PEDAL Electric Bike RETURNS Eligibility:

  • No returns are granted 7 days after receiving
  • Eligible Returns: The bike must be unused; free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
  • If a bike has been assembled, it is not eligible for return.
  • Subject to a 20% restocking fee (this is withheld from refund)
  • Customer pays the return shipping fee (this is withheld from the refund) or a $50 drop-off fee at our Venice location. 

Purchased, but not shipped:

  • Subject to a 12% administration fee (for pre-orders as well as in-stock items)
  • Please notify us as early as possible hello@pedalelectric.com

Accessory/Replacement Part Returns:

  • No returns are granted 7 days after receiving 
  • Eligible Returns: The item must be unused.
  • Subject to a 20% restocking fee
  • The customer is responsible for shipping fees both ways

    Non-Returnable Items:

    • Batteries
    • Special orders
    • Sale items
    • Gift cards
    • Gifted orders
    • Open-box sales 

    Prior to Return:

    Before a return is sent, the customer needs written approval of the return from PEDAL Electric. If a customer sends a return without written consent of PEDAL Electric, a refund will not be issued and the customer will be responsible for the shipping fees incurred to get the item returned, or they will sacrifice the item.

    Please give us a heads-up after you send your return by emailing hello@pedalelectric.com.  To secure the return, please provide a tracking number.

    If non-returnable items are returned without consent from our Customer Experience team, they will be returned back to the customer immediately. A restocking fee may be incurred on unauthorized returns. 


    Return (If Applicable):

    Once your return is received and inspected, we will forward an email to notify you that we have received your returned item. Additionally, we will notify you of the approval or rejection of your refund. If the bike has no manufacturing defects, the wear and tear on the bike, shipping fee (both ways), and 20% restocking fee will be applied to PEDAL bike orders.

    If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a specific timeframe.

    Please note that items ordered during a sale (such as Black Friday, or Christmas sales) cannot be canceled.

     

    Late or Missing Return (If Applicable):

    If you have not received a refund as expected, please first check your bank account again. Following this, contact your credit card company, it may take some time before your refund is processed.

    If you have done all of the following and still have not received your refund yet, please contact us at hello@pedalelectric.com.