Terms of Purchase

Consumer Purchase Terms and Conditions

Pedal Electric LLC
Effective Date: January 1, 2026

These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between You (“You” or “Customer”) and Pedal Electric LLC (“Pedal Electric”, “we”, “us”, or “our”). These Terms apply to all purchases of electric bikes (“ebikes”), accessories, and related products (collectively, the “Products”) within the United States.

By purchasing from Pedal Electric, whether online or in-store, You agree to these Terms in full.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase.

2. Orders, Payment & Fraud Prevention

All orders are subject to review, including fraud screening through third-party providers (including but not limited to NoFraud).

Pedal Electric reserves the right to:

Hold orders for verification (up to 3 business days)
Require additional identification or confirmation
Cancel or refuse any order at any time

Failure to complete fraud verification may result in cancellation.

Orders cannot be modified, canceled, or adjusted once they have been processed for shipment.

3. Shipping & Delivery

In-stock orders typically ship within 3–5 business days after processing
Fraud review may delay processing by up to 3 business days
Shipping timelines are estimates, not guarantees

Freight / White-Glove Delivery

Certain Products ship via freight carriers and require:

Scheduled delivery appointment
Adult присутствence at time of delivery
Signature upon receipt

Customers are responsible for being available at the scheduled delivery time.

Missed deliveries may result in:

Redelivery fees
Storage fees
Delays outside of Pedal Electric’s control

4. Delivery Inspection Requirement (CRITICAL)

You are required to inspect your shipment at the time of delivery.

If there is visible damage:

You must note it on the Bill of Lading (BOL) at delivery
You must take photos immediately

Failure to document damage at delivery may result in denial of replacement or claim.

All damage claims must be reported within 7 days of delivery.

5. Shipping Liability & Restrictions

Once shipped:

Pedal Electric is not responsible for carrier delays, loss, or damage not properly documented
Address changes, rerouting, or delivery preference changes may void eligibility for replacement or refund

Refused Shipments

Refusing a shipment is a violation of these Terms and will result in:

Return shipping charges
Applicable restocking fees
Potential denial of refund eligibility

6. Returns & Cancellations

Returns

Must be initiated within 7 days of delivery
Product must be unused, clean, and in original packaging
Customer is responsible for return shipping

A 20% restocking fee applies.

Non-Returnable Items

Batteries
Gift cards
Sale items
Open-box items
Special orders
Gifted orders

Cancellations

Orders canceled prior to shipment: 5% cancellation fee
Orders placed but not shipped: 12% administrative fee may apply

7. Storage & Abandoned Orders

If a Product (including repairs or showroom pickups) is not collected within 3 days of notification:

A $10 per day storage fee will apply

Failure to retrieve the Product within a reasonable timeframe may result in:

Additional fees
Forfeiture of the Product at Pedal Electric’s discretion

8. Warranty Policy

Pedal Electric offers a limited 1-year manufacturer warranty.

This warranty does not cover:

Wear and tear (tires, tubes, brake pads, etc.)
Improper assembly or installation
Damage caused by misuse, accidents, or neglect
Third-party modifications or components

If a bike is assembled by a third party, any resulting issues may not be considered manufacturer defects.

Replacement parts provided during troubleshooting may not carry warranty coverage.

9. Service & Warranty Process

To initiate a warranty claim:

A technical support form must be submitted
Photos, videos, and serial numbers are required

Pedal Electric may:

Diagnose remotely
Approve parts replacement
Coordinate with third-party service providers

Labor is only covered if explicitly approved in writing.

10. Performance Disclaimer

All performance metrics (range, speed, battery life) are estimates and vary based on:

Rider weight
Terrain
Weather
Riding behavior

11. Product Use & Safety

Operating an ebike involves inherent risks, including serious injury or death.

By using Pedal Electric products, You:

Accept full responsibility for safe operation
Agree to follow all applicable laws
Assume all risks associated with use

12. Fraud, Chargebacks & Account Holds

If a chargeback is filed:

All support and warranty services may be immediately paused
Pedal Electric reserves the right to dispute with:
- Order confirmations
- Fraud verification records
- Delivery confirmation and signatures

Accounts associated with fraudulent activity may be restricted or banned.

13. Third-Party Shipping & Export Restrictions

Pedal Electric does not allow:

Third-party shipping arrangements
Self-shipping of ebikes or batteries

We do not provide:

Certificates of conformity
Export documentation

14. Limitation of Liability

To the fullest extent permitted by law:

Liability is limited to the purchase price of the Product
Pedal Electric is not liable for indirect, incidental, or consequential damages

15. Dispute Resolution (Arbitration)

All disputes will be resolved through binding arbitration on an individual basis.

You waive:

Jury trials
Class actions
Court proceedings (where legally permitted)

16. Governing Law

These Terms are governed by the laws of the State of the consumer.

17. Respect & Conduct Policy

We understand issues can be frustrating, but abusive or inappropriate behavior toward staff will not be tolerated.